1. Information we collect
When you send a trip enquiry, the website asks for details such as your name, email, phone number, city, destination or request, travel date and traveller counts. If you create an account, we process your name, email and phone number and the password you choose. If you submit a booking request, we may also process the selected package, travel date, traveller counts, rooms and notes you provide.
Please do not enter payment-card PINs, passwords, one-time passcodes or unrelated sensitive information into website forms.
2. How we use it
ARTS HOLIDAY uses these details to reply to your enquiry, prepare or manage a quotation or booking, provide customer or partner account services, contact you about the trip and maintain relevant business records. We may also use information to secure the website, investigate misuse and meet applicable requirements.
3. When information may be shared
To arrange a trip, relevant details may need to be shared with the hotels, transport operators, guides or other travel suppliers involved in the itinerary. We may also use service providers that support the website or booking process. We share information needed for the requested purpose and do not publish your enquiry details as public content.
4. Accounts, passwords and cookies
If you create an account, your password is handled as a password hash rather than displayed in your account record. The customer, agent and admin portals may use an essential session cookie to keep a signed-in session working. Your browser settings let you manage cookies; blocking essential cookies can affect account sign-in.
5. Retention and security
We keep enquiry, account and booking information for as long as reasonably needed to handle the request, provide the service, maintain related records and meet applicable requirements. We use reasonable safeguards to limit unauthorized access. No method of transmitting or storing information online can be guaranteed completely secure.
6. Your choices and requests
You can contact us to ask about personal information associated with your enquiry or account, request a correction, or ask us to delete information where we are able to do so. Some records may need to be retained for an active booking or other applicable requirements. We may need to verify your identity before responding.
7. Children’s information
A parent or guardian may provide traveller counts or information needed to arrange a child’s travel. Please share only the information needed for the trip and only when you are authorized to provide it.
8. Updates and contact
We may update this page when our website or information practices change. For a privacy question or request, contact ARTS HOLIDAY at info@artsholiday.in or +91 7000039079, AB Road, Indore 452010, India.